DePawsitory in Appleton, WI Closed now

Reviews about DePawsitory

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  October 09, 2019, by Nancy Warner
  I brought my 89 year old mother to this store, wanting to give business to downtown businesses, my mother is from Upper Michigan and was only staying with me for a week as she is in ill health. I thought the store owner was very nice and showed my mom a collar for her dog, she only had 1 of this style and the other ones were for large dogs, my mom was not sure if it would fit but the owner said it was for a dog her size, she also wanted booties for her dog and purchased them along with collar, when she paid the owner said the sales receipt paper was out and asked if we wanted her to write up a receipt and my mom said that no that was ok...Well when we got home she tried the collar on her dog and it just was ill fitting and did not fit the dog's body even though it had velcro it just was odd fitting and bootees were to tight and falling off so my mom wanted to return the items, the very next day I told her to stay in the car as it was cold out and I would take them to be returned, the owner informed me that they do not give a refund only an in store credit, I do not have any animals and can not use a credit I explained my mom is from out of town and that I would never brought her here if I would have known this, I could have went to Petco and not had a problem returning it. The owner also said if we would have gotten the receipt it would have stated on it that there is no returns just credit, I said you should have still told her this, she did have a very small wording inside glass counter that stated this, I informed her she really should have it on a larger print and on the wall so people know they can not get money back, my mom is from out of town and just kind of not cool policy. I went across the street to an ATM and took money off of my own card and gave mom the money, she does not know the owner would not return it, I now have a $43.00 credit to this store and I have no pets at all because children with allergies. Owner was friendly but not understanding of situation of a person from out of town, I so wish I would have just went to Petco now! As I want to give downtown business owners business I will not shop somewhere that does this, I can see maybe a couple days to return but to have absolutely no refunds when you do not have much to pick from is not cool so I say nice store but buyer beware of this when you purchase.